Shipping policy

NFCKEY™ Shipping Policy

Stone Devices Sdn. Bhd. (Company Registration No. 202201038590 (1484287-D))
Website: nfckey.com | Effective Date: September 8th, 2026 | Last Updated: September 8th, 2026

This page explains how we ship NFCKEY™ Products. It summarises §8 of the NFCKEY Terms and Conditions, which govern every Order. The full Terms and Conditions are available at nfckey.com. Nothing on this page limits or excludes any statutory rights you may have under applicable law, including the Malaysian Consumer Protection Act 1999.

§1. Where We Ship From

All Products are produced and dispatched from our facility at No 25, Jalan Ipark SAC 4, 81400 Senai, Johor, Malaysia.

§2. Carriers

2.1 Orders for delivery outside Malaysia are shipped using DHL Express.

2.2 Orders for delivery within Malaysia are shipped using DHL Express and DHL eCommerce.

2.3 Products will be shipped to the address specified in your Delivery Information using our standard shipping methods or the option you selected during checkout.

2.4 We reserve the right to select packaging materials and methods for standard and technical shipments.

§3. Shipping Charges, Payment, and Taxes

3.1 Prices displayed for Products are the Purchase Price and do not include Shipping Charges. Shipping Charges are displayed separately during checkout. The total amount payable for an Order is the Purchase Price plus Shipping Charges and any applicable taxes.

3.2 Taxes are calculated at checkout based on your delivery destination.

3.3 Delivery is contingent upon receipt of full payment.

§4. Delivery Times

Any delivery dates or timeframes provided are estimates only and are not guaranteed.

§5. Risk, Title, and Trade Terms

5.1 Direct e-commerce Orders (via nfckey.com). All Orders placed through nfckey.com are shipped on Delivered at Place (DAP) terms as defined by Incoterms 2020, with the following modification: notwithstanding the default risk allocation under DAP, risk of loss and title to the Products pass to you at the moment the Products are handed to the first carrier at our facility in Senai, Malaysia. You are the importer of record and remain responsible for all import duties, taxes, customs charges, and clearance fees imposed by the destination country.

5.2 Direct corporate and business-to-business Orders (by purchase order or written agreement). Unless otherwise agreed in writing, direct corporate Orders are shipped on Ex Works (EXW) Senai, Malaysia as defined by Incoterms 2020. Risk of loss and title to the Products pass to you when the Products are made available at our facility. You are responsible for all transport, insurance, export documentation, import duties, taxes, and clearance charges from that point forward. Alternative Incoterms (including FCA, FOB, CIF, or DDP) may be agreed in writing on a per-Order basis.

5.3 Regardless of the applicable Incoterm, we may at our discretion assist you in filing carrier claims or arranging replacement shipments. Such assistance does not alter the transfer of risk or title.

§6. International Delivery, Duties, and Customs

6.1 Orders for delivery outside Malaysia may be subject to import duties, customs charges, and taxes. You are solely responsible for payment of all such charges.

6.2 Where we are unable to deliver to your destination, we will notify you and refund your Order in full.

6.3 Orders are screened against applicable export control and sanctions requirements. Where an Order, the customer, or another party to the transaction is restricted, prohibited, or requires a licence under those requirements, we may cancel the Order and will issue a full refund of all amounts already paid, being the Purchase Price plus Shipping Charges and any taxes collected.

§7. Inspection on Delivery

7.1 You should inspect the Products on delivery.

7.2 Any visible damage to the packaging or Products, or any shortage in quantity, must be reported to us at inbox@nfckey.com within 7 calendar days of the Delivery Date, with photographic evidence of both the packaging and the Products. Failure to report visible damage or a quantity shortage within this period constitutes acceptance of the Products as delivered in the ordered quantity and free from apparent damage.

7.3 Any latent defect (including a non-functional NFC chip, print misalignment, or other manufacturing defect not visible on external inspection) must be reported within 14 calendar days of the Delivery Date.

7.4 After these periods, no claim may be brought for defects that could reasonably have been discovered on inspection. This does not affect your warranty rights for defects that emerge later during Normal Use.

7.5 The Delivery Date is the date on which the Product is confirmed delivered to your designated shipping address, as evidenced by carrier tracking records.

7.6 Full details of how to report damage, shortages, and defects are set out in our Return and Refund Policy.

§8. Failed or Undeliverable Delivery

8.1 Where delivery fails due to incorrect Delivery Information provided by you, your failure to accept delivery, or your being unavailable at the address, you remain responsible for the Purchase Price plus Shipping Charges and any further shipping or storage costs incurred as a result of the failed delivery.

8.2 Resaleable Products. If a Product that can be resold in the ordinary course of business (blank ready-made Products in original packaging, undamaged and un-encoded) is returned to us as undeliverable, we will hold the Product for 30 days and make reasonable attempts to arrange redelivery at your cost. If redelivery cannot be arranged within 30 days, we may dispose of the Product and refund the Purchase Price of the Product to you, less the original Shipping Charges, redelivery attempt costs, and any non-refundable payment processing charges imposed by the payment provider.

8.3 Non-Resaleable Products. Custom Design Products, encoded Products (including ready-made Products with Customer-specific encoding), and any Product bearing Customer-specific data or artwork are non-returnable and non-refundable in any circumstance of failed delivery, as they cannot be resold. Where redelivery cannot be arranged within 30 days, we may dispose of the Product without further obligation. We are not responsible for any loss of data or content encoded on the NFC chip of an undeliverable Product. Such Products are manufactured to Order and cannot be resold or reused.

8.4 Please make sure your Delivery Information is correct before submitting your Order.

§9. How to Contact Us

Stone Devices Sdn. Bhd. (Company Registration No. 202201038590 (1484287-D))
No 25, Jalan Ipark SAC 4, 81400 Senai, Johor, Malaysia
Email: inbox@nfckey.com
Website: nfckey.com

This Shipping Policy summarises §8 of the NFCKEY Terms and Conditions, which govern all Orders. Where you need the full wording, please refer to the Terms and Conditions at nfckey.com.